How do I restore my game progress?
Ensure you are logged into your primary device account (such as Google Play Games or Apple Game Center) before launching the app. Progress syncs automatically when connected to a stable wireless network.
Player Assistance
How can we help you level up?
Having trouble with a game? Lost your save progress? Find quick answers below or drop our support squad a message to get back into the action.
Help Centre
Select a category to find specific guides and troubleshooting steps.
Account & Progress
Recover saves, link devices, and manage your profile.
Technical Issues
Fix crashes, performance drops, and connection errors.
Gameplay Guides
Learn mechanics, controls, and advanced strategies.
Common Questions
Review our most frequently asked questions to find immediate solutions for accounts, gameplay bugs, and device issues.
An in-app item I acquired is missing. What do I do?
Sometimes transactions take a few minutes to reflect on our servers. Try completely restarting the game app. If your items are still missing after 24 hours, use the contact form below with your digital receipt number.
The game keeps crashing on startup.
Please verify that your device operating system is fully up to date and that you have at least 1GB of free storage space. Clearing the app cache from your device settings often resolves this issue.
Can I transfer my account to a different platform?
Currently, game progress is tied to the specific platform ecosystem (iOS or Android). We are working on cross-platform cloud accounts for future updates.
Reach the Team
If you cannot find a solution in our knowledge base, send us a detailed message. Our player support squad typically responds within one business day.
Email Us
hello@tapstorm.pt
Call Us
+351 22 605 3180
Studio Address
Rua de Cedofeita 220, Porto, Porto 4050-181, Portugal
Player Comments & Feedback
We actively listen to our community. Share your thoughts, report bugs, or suggest new features on our official forums and social channels.
Join the Discussion